Política de envío
Shipping Policy
Last Updated: 12/6/2024
At Kimberly Brush, we strive to ensure a smooth and timely delivery for all orders. Please review our shipping policy below:
Order Processing
- Orders are processed and shipped within 1 business day of purchase.
- You will receive an email confirmation with tracking information once your order has shipped.
Shipping Times
- Delivery typically takes 3-12 business days, depending on your location.
- Please note that shipping times may vary due to carrier delays, holidays, or unforeseen circumstances beyond our control.
Shipping Costs
- Shipping fees are calculated at checkout based on your location.
- Any applicable taxes or customs duties are the responsibility of the customer.
Damaged or Defective Items
We carefully inspect all products before shipping, but if your item arrives damaged, we’re here to help!
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Notify Us Immediately:
- Contact us within 48 hours of receiving your order at [Insert Email or Phone Number].
- Include your order number and clear pictures of the damaged item, packaging, and shipping label.
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Do Not Use the Item:
- Used items are not eligible for return, exchange, or refund.
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Resolution:
- Once we verify the damage, we will offer a replacement or refund.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on used products. All returns must meet the following criteria:
- The item is unused and in its original condition.
- You provide clear photos of the product before use to document any defects or damage.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages marked as delivered by the carrier.
- Please ensure your shipping address is correct before completing your purchase.
Contact Us
For any questions or concerns about your shipment, reach out to us at:
- Email: help@kimshops.com
- Phone: 828 507 4182